Figure – Credit Dispute Resolution Dashboard

Project Summary

At Figure, I led the end-to-end development of an internal Credit Dispute Resolution Dashboard integrating Experian and TransUnion APIs, along with SQL-driven risk detection logic.

This system transformed complex bureau data into agent-readable dispute reports.

Results:

• -37% reduction in agent dispute resolution time

• Improved accuracy in structured credit reporting

• Scalable integration across lending operations

Workflow & Project Approach

Problem

Credit bureau data was delivered in complex JSON structures, forcing agents to manually parse and structure reports — increasing resolution time.

Discovery

• Shadowed dispute agents

• Mapped dispute resolution lifecycle

• Identified repetitive manual formatting tasks

• Audited bureau API response structures

Execution

Core Features:

• Structured credit summary view

• SQL-driven risk flag detection

• Auto-generated dispute documentation

• Smart filtering for delinquency type & account status

• Experian & TransUnion API integration

System Improvements:

• Reduced manual data translation

• Centralized dispute tracking

• Created standardized reporting templates

Impact

• 37% faster agent resolution time

• Increased throughput without increasing headcount

• Improved compliance documentation quality